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Certificate IV in Frontline Management


Education level Vocational education program
Duration Recommended completion time is 1.5 years
Fees (GST exempt) Further information
Recognition Aligned with the Australian Quality Framework
Resources You will need Adobe Acrobat Reader to view PDF files.
Download student handbook

Course overview
Designed for
Program
Student support
Certification
Requirements
How to apply

Course Overview

To be an efficient manager you must learn to manage the competing demands of people, information and resources. Meeting these challenges is the key to improving the performance of your team and will contribute to the overall performance of your organisation.

Designed for

This program is for first-time managers or people taking up supervisory roles that require the essential skills needed to manage teams effectively. You will learn how to administer and implement improvements in planning, employee management, workplace communication, problem solving and continuous improvement.

Program


Complete 10 units: 4 compulsory + 6 electives

Unit Number Unit of Competency
Compulsory units
BSBMGT402A Implement operational plan
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness
BSBMGT401A Show leadership in the workplace
Elective units: Choose 6
BSBWOR404A Develop work priorities
BSBWOR401A Establish effective workplace relationships
BSBINM401A Implement workplace information systems
BSBCUS401A Coordinate implementation of customer service strategies
BSBMGT403A Implement continuous improvement
BSBINN301A Promote innovation in a team environment
BSBLED401A Develop teams and individuals
BSBPMG510A Manage projects
BSBRSK401A Identify and apply risk management processes
BSBCMM401A Make a presentation

Student Support

As a student, you will receive a study guide, which contains information and activities that develop the skills and knowledge pertaining to each module. Participants in online modules have access to their study guide online. The study guide contains the following:

Activities

The activities included in each study guide give you the opportunity to put your learning into practice, by investigating policies and procedures in your workplace and discussing them with colleagues. To enhance your learning, you can discuss your responses with other participants in the course and the online-tutor via e-Communities.

Assessment task

For each module you must complete an assessment task that requires you to demonstrate the skills and knowledge features in that module.

Resources

Each module is linked to a list of resources that you may find useful in completing specific activities or to follow up in areas that interest you. These include book references, journals, articles, websites and other information.

Certification

Units of this program can be delivered in-house for organisations as intensive short courses and a Statement of Attainment will be issued on successful completion of individual units. If all required units are successfully completed, the student will be awarded a Diploma of Management.

Requirements


English language competency

Participants will need to be fluent in the English language to benefit from enrolling in these courses.

Internet access

It is mandatory for participants to have access to both the internet and email.

Participants entering the program without this access will be unable to submit their assessment requirements for the program.

How to Apply

You need to fulfil the criteria for entry into this program. The selection process ensures that you have the skills and knowledge to successfully complete the units and assessments.

Selection criteria for the Certificate IV in Frontline Management

  • How long have you been in this job?
  • Who are you responsible to?
  • Do you have a team that you are responsible for?
  • Do you use any of the following in your job?
    • Operational plans
    • Budgets
    • Production reports
    • Performance reports
    • Manuals (work instructions)
    • procedures
  • How often do you meet with your supervisor or manager?
  • Are you responsible for your team’s performance?

Recognition of Prior Learning

Recognition of prior learning (or RPL) is the acknowledgment of a person's skills and knowledge acquired through previous training, work or life experience.

RPL fees
Individual units $300 per unit
4 units $900
10 units $1,800

Further information on how to apply for RPL

Credit

Chifley Business School will grant credit for successfully completed studies achieved at TAFE colleges or other Registered Training Organisations (RTO), according to the rules of the qualification that you are seeking.

Further information on applying for credit

Steps to applying: