Certificate IV in Frontline Management

	Articulation

Now available face-to-face in Karratha.

To be an efficient manager you must learn to manage the competing demands of people, information and resources. Meeting these challenges is the key to improving the performance of your team and will contribute to the overall performance of your organisation.

The Certificate IV in Frontline Management is part of the new BSB07 Business Skills Training Package and replaces the Certificate IV of Business (Frontline Management). This follows the review undertaken by the Innovation & Business Skills Australia Advisory Board (IBSA).

DURATION

The recommended completion time for this program is 1.5 years.

DELIVERY MODE

This program is offered publicly through online delivery. Students of the public delivery program (via online delivery), are supported by e-Communities, which is an online discussion forum. Students can download materials online via e-Communities.

This program can also be customised in-house for corporations. More information on corporate solutions here.

DESIGNED FOR

This program is for first-time managers or people taking up supervisory roles that require the essential skills needed to manage teams effectively. You will learn how to administer and implement improvements in planning, employee management, workplace communication, problem-solving and continuous improvement.

The Certificate IV in Frontline Management comprises of 10 units based in modules of which you must complete:

• 4 compulsory modules.
• 6 elective modules.

Each module includes information and activities that will allow you to develop the skills and knowledge you need to manage your work performance and that of others.

APPLYING FOR CREDIT OR RPL

Recognition of prior learning (or RPL) is the acknowledgment of a person's skills and knowledge acquired through previous training, work or life experience.

Further information available here.

If you have successfully completed studies achieved at TAFE colleges or other Registered Training Organisations (RTO), you may apply for credit.

Further information available here.

ENTRY / EXIT POINTS

You may choose to exit from this qualification at any time with a Statement of Attainment for any units of competency completed successfully up to that point.

Course: BSB40807

COMPULSORY MODULES
Module	Description	Module based on
Module 3	Operational Planning	BSBMGT402A
Module 4	Workplace safety	BSBOHS407A
Module 5	Team effectiveness	BSBWOR402A
Module 16	Leadership	BSBMGT401A
ELECTIVE MODULES: Choose 6
Module 1	Personal Organisation and Development	BSBWOR404A
Module 2	Effective Workplace Relationships	BSBWOR401A
Module 6	Information Systems	BSBINM401A
Module 7	Customer service	BSBCUS401A
Module 8	Continuous improvement	BSBMGT403A
Module 10	Learning and Development	BSBLED401A
Module 14	Managing projects	BSBPMG510A
Module 17	Risk Management	BSBRSK401A
Module 18	Effective Presentations	BSBCMM401A

If you would like to know which competency units you are to demonstrate to be awarded the Certificate IV Frontline Management, please contact Chifley Client Care Centre on
1300 853 377.