Resources
COURSE OUTLINES
FRONTLINE MANAGEMENT
MODULE 1: Work priorities & professional development
As a frontline manager, you will have responsibility for planning your own work schedules, and monitoring your own performance and improvement, as well as that of team members. Workplaces are constantly evolving and to be able to adapt to a changing environment you need to assess your skills and identify professional development goals.
At the end of this module you will be able to:
- Establish your own work goals
- Prioritise competing work demands
- Devise and implement a skill development plan.
Module based on
BSBCMN402A
BSBFLM501B
MODULE 2: Effective workplace relationships
Frontline managers have an important role in building relationships and sharing information within teams. To build effective relationships to achieve team results, your colleagues must trust you. You need to maintain networks within and outside your workplace by communicating and disseminating information effectively and efficiently. To do so, you must develop a range of interpersonal and conflict management skills.
At the end of this module you will be able to:
- Collect, analyse and communicate workplace information
- Develop trust and confidence among colleagues and customers
- Develop and maintain networks and workplace relationships
- Manage workplace problems and conflict.
Module based on
BSBFLM403B
BSBFLM503B
Operational plans define what needs to be done in specific areas to achieve the organisation's strategic goals. As a frontline manager, you will have a key role implementing and monitoring the performance of operational plans to ensure that the team and organisational goals are achieved. You will also have responsibility for ensuring that resources required to achieve operational plans are available. Finally, you will need to regularly report on the performance of operational plans.
At the end of this module you will be able to:
- Implement operational plans
- Identify and obtain resources needed to implement operational plans
- Monitor and report on the performance of the areas covered by operational plans.
Module based on
BSBFLM405B
BSBFLM505B
The importance of workplace safety cannot be overstated. As a frontline manager you must ensure the safety of your team members by monitoring their work environment. You will have a key role in implementing, monitoring and continuously improving occupational health and safety (OH&S).You will also have responsibility for ensuring that systems and resources required to ensure a safe workplace are maintained.
At the end of this module you will be able to:
- Develop and maintain OH&S systems and procedures
- Develop and maintain systems for OH&S management.
Module based on
BSBCMN411A
BSBMGT505A
Frontline managers must lead and manage efficient and effective work teams. They play a prominent part in team planning, supervising the performance of the team and developing team cohesion by liaising between senior managers and team members. To ensure team effectiveness, frontline managers must develop team plans to meet expected outcomes, lead the work team, and proactively work with senior managers.
At the end of this module you will be able to:
- Undertake team-planning activities
- Participate in and facilitate teamwork
- Liaise effectively with management.
Module based on
BSBFLM412A
BSBFLM512A
MODULE 6: Workplace information systems
One of the key roles of the frontline manager is as an effective knowledge manager. Frontline managers need to identify the information needs of their areas/business units and use this information to prepare business plans, budgets and other workplace proposals. To do this effectively, they must implement systems and processes that provide team members with useful, accurate and reliable information to aid their decision-making and planning processes.
At the end of this module you will be able to:
- Identify the information needs of your area/business unit
- Collect, analyse and report information
- Implement information systems and processes.
Module based on
BSBFLM406B
BSBFLM506B
Frontline managers have the responsibility to provide their internal and external customers with quality products and services. The frontline manager's role is to coordinate the processes of identifying customers' requirements, planning to meet these requirements and ensuring processes are developed to deliver quality customer service.
At the end of this module you will be able to:
- Plan to meet customer requirements
- Ensure the delivery of quality products and services
- Monitor and improve delivery of customer service.
Module based on
BSBCMN410A
BSBFLM507B
MODULE 8: Continuous improvement
As a frontline manager, you will carry out continuous improvement of systems and processes in your team or business unit. This role requires you to promote a culture that facilitates the monitoring and review of performance and ensures that opportunities for continuous improvement are identified.
At the end of this module you will be able to:
- Implement continuous improvement systems and processes within your team or business unit
- Monitor and, where necessary, adjust performance processes and systems
- Implement opportunities for improvement.
Module based on
BSBFLM409B
BSBFLM509B
MODULE 9: Innovation and change
Frontline managers are effective and trusted change agents. They need to be able to identify opportunities for change, plan with team members to implement change and support these team members to adapt to challenging and dynamic work environments. To do this effectively, managers must foster a flexible work environment that inspires team members to develop innovative solutions to workplace problems.
At the end of this module you will be able to:
- Plan for and facilitate the introduction of improved work practices in your area/business unit
- Develop innovative solutions to solve workplace problems
- Support others to work effectively in a changing work environment.
Module based on
BSBCMN412A
BSBFLM510B
MODULE 10: Learning organisations
Frontline managers in learning organisations must ensure that all team members are actively involved in acquiring and sharing new knowledge and collaborating within and across area/business units to solve workplace problems and identify improvement opportunities. To do this effectively, managers must respect their employees, value the diversity of their ideas and knowledge and, in consultation with team members, provide a range of formal and informal learning opportunities for individuals to participate in.
At the end of this module you will be able to:
- Create learning opportunities for your area/business unit
- Facilitate and promote learning within your area/business unit
- Evaluate and suggest improvements to the learning opportunities provided within your area/business unit.
Module based on
BSBFLM511B
To achieve organisational goals, managers must ensure that employees are working at their maximum potential.
So managers must implement effective performance appraisal processes, ensure that individual performance is monitored and recognised, and that issues with work performance are promptly addressed. Open communication and decisions based on clearly defined performance indicators ensure that any performance appraisal process will gain employee participation and commitment.
At the end of this module you will be able to:
- Manage the performance of individuals
- Communicate performance feedback to individuals
- Identify and manage poor performance
- Review and improve existing performance appraisal processes.
Module based on
BSBFLM514A
MODULE 13: Managing budgets and financial plans
Managing your team's finances is a crucial part of your role. As a manager, you will be involved in a variety of budgeting and financial planning activities. Depending on the size and structure of your organisation, you will be responsible for some or perhaps all of these activities:
At the end of this module you will be able to:
- Explain the uses to which budgets are put in the work team
- Develop team budgets
- Implement team budgets
- Monitor and control team budgets
- Evaluate the financial performance of the work team.
Module based on
BSBFLM513A
Successful projects are the culmination of a number of planning, monitoring and management activities. Effective project managers need to be highly organised and have a range of interpersonal and people management skills. Projects involve a range of people working together to complete a number of complex activities within a set timeframe.
At the end of this module you will be able to:
- Define projects
- Develop a project plan
- Administer projects and monitor project progress
- Finalise project activities
- Review projects.
Module based on
BSBCMN419A
PROJECT MANAGEMENT
MODULE 1: Manage project scope
Project managers have the responsibility of scoping the project. This activity occurs at the start of the project life cycle in the planning stage, when the project team determines the end products of the project and the processes to develop them.
At the end of this module you will be able to:
- Conduct project authorisation activities
- Conduct project scope definition activities
- Manage application of scope controls.
Module based on
BSBPM502A
MODULE 2: Manage a project plan and budget
Two of the major criteria for project success are whether the project is delivered on time and whether it is on budget. Effective scheduling and achievement of budget are interdependent project management tasks. In this module you will study the best methods of managing time and costs within projects. The module includes planning and implementing the project schedule, developing a project budget, and using this budget to control project costs.
At the end of this module you will be able to:
- Determine project schedule and costs
- Implement project schedule
- Monitor and control project costs and project schedule
- Conduct financial completion activities.
Module based on
BSBPM503A
BSBPM504A
MODULE 3: Manage project quality
Quality is a factor critical to project success. The end product of a project must meet or exceed the specifications negotiated at the start of the project life cycle. In this module you will study how to manage project quality and the activities necessary to optimise project quality outcomes. Using quality management plans, selecting quality tools and continuous improvement throughout the project life cycle are all examined.
At the end of this module you will be able to:
- Determine the quality requirements for the project
- Set up quality systems
- Implement processes that promote continuous project improvement.
Module based on
BSBPM505A
MODULE 4: Manage project human resources and project communications
Successful projects are the result of dedicated team efforts. Project managers must ensure that their project teams have the knowledge, resources and information to successfully complete their assigned tasks. Effective people management is an essential skill for the project manager to develop. Team members must feel valued, be supported and have the opportunity to raise issues, and participate in training and development activities. In this module you will study what effective communication means and what human resource management entails in the context of a project.
At the end of this module you will be able to:
- Implement human resource and development processes for the project team
- Manage the communications and interaction across and outside the project team
- Manage information and project reporting.
Module based on
BSBPM506A
BSBPM507A
Effective project management requires an ability to deal with and manage uncertainty and risk. This module specifies how project managers can identify and manage project risks in order to avoid adverse effects on project outcomes. It covers determining, monitoring and controlling project risks, and assessing risk management outcomes.
At the end of this module you will be able to:
- Determine project risks
- Monitor and control project risk
- Assess risk management outcomes.
Module based on
BSBPM508A
MODULE 6: Manage project procurement
Effective project management requires the timely and effective procurement of resources throughout the project life cycle. In this module you will study how to identify and procure project resources to meet project schedules, specifications and budget. The module also includes contract management within projects and how to establish agreed procurement processes.
At the end of this module you will be able to:
- Determine procurement requirements
- Establish agreed procurement processes
- Conduct contracting and procurement activities
- Implement the contract and/or procurement
- Manage contract and procurement finalisation procedures.
Module based on
BSBPM509A
MODULE 7: Manage the integration of project processes
Successful project outcomes depend on the project manager's ability to deliver on three fronts—on time, on budget and according to specifications. One of the most difficult aspects of project management is integrating all key tasks at all stages of the project life cycle. In this module you will study how to integrate and balance the overall project management functions of scope, time, cost, quality, human resources, communications, risk and procurement, and track the project objectives to comply with organisational goals, strategies and objectives.
At the end of this module you will be able to:
- Manage integration of all functions of project management
- Coordinate internal and external environments
- Implement project activities throughout life cycle.
Module based on
BSBPM501A